Queue Management
Queue Management is an approach used to develop more efficient systems to reduce customer waiting times or perceived waiting times for a service or transaction. It aims to increase the number of customers and improve customer satisfaction regarding the queue experience.
- Pre-Booking of Appointments
Lets banking customers book an appointment in advance
- Predictive Analysis
Produces alerts and tips based on previous trends
- GPS Enabled
Manages branch volumes and foot traffic with the GPS feature
Genie-Branch
Scale your business with branchless banking. Reduce operational costs, raise your volume of transactions. Provide opening accounts, cash withdrawals, deposits, bill payments, top-ups, fund transfers and more to provide convenience to your customers in a cost-efficient manner in remote areas with Genie-Branch.
- Transactions
Make Payments, Deposit and Withdraw Money, Transfer Funds Loans
- Agent Management
Verifies the identity of the customer through a paperless know your customer
- In-Branch and Remote Transaction
Deploy on-premise or on mobile devices of agents
- Services
Origination, Scoring, Disbursal and collections
- Multi-factor Authentication
Requires multiple authentication for stronger security
- Geo- Tracking
Identifies the physical location of the agent’s device to prevent fraud
- Biometrics
Identify someone’s identity through physical human characteristics
- OTP
Safeguards transactions through an automatically generated One-time password